Version 1.0 · 12 October 2026
Growth plan service agreement
What we deliver, what we do in your store and what we never do.
1. The parties and the scope
This agreement is between Mask UP (Dubai, licence no. 1614228) and the merchant who subscribes to the Growth plan, and is read together with the general terms of service. It starts on the date of your electronic acceptance.
2. What we deliver each month
- A monthly follow-up report that compares the store with the previous month and sets the priorities.
- Improvements applied to the store within the agreed scope: product descriptions, titles, images, search tags, content and pages.
- Drafts of content, ad campaigns and a posting calendar, sent for your approval before any use.
- A dashboard for your store showing what was done and what waits for your approval.
3. No guarantee of sales results
We work with care and expertise, but we do not guarantee more sales, a given search ranking or any commercial result, which depend on factors outside our control.
4. Your approval before any change
- We apply no change to your store until you explicitly approve it, one change at a time.
- Before every change we take and keep a backup of the part affected.
- You can ask us to undo any change at any time and we restore the backup.
- We log every change: what it is, when, and who approved it.
5. Access to your store
We reach your store by your platform’s official method (an app with limited permissions, API keys or a collaborator request) and only within the agreed scopes: products, descriptions, images, SEO, pages and content. We never reach payments, payouts, customers’ personal data or staff accounts, and we never ask for your store password. You can revoke the access at any time from your platform or from your dashboard.
6. Fees and cancellation
The plan costs 2,5002,500 SARAED per month, paid in advance. You can cancel at any time; the cancellation takes effect at the end of the month already paid, our work ends then and the access to your store is removed.
7. Suspension for non-payment
If a payment is late we pause the work and the access to your store after notifying you, and resume as soon as it is paid. We do not undo any change already applied because of the pause.
8. Ownership
The content produced for your store and the changes applied to it belong to you. Our tools, methods, templates and internal reports belong to Mask UP.
9. Confidentiality
Each party keeps confidential the business and technical information it learns from the other, during the agreement and after it.
10. Data protection
We process the data we see in your store in line with the personal data protection laws of the United Arab Emirates and the Kingdom of Saudi Arabia, for the agreed purpose only, and delete it or return it to you when the agreement ends if you ask.
11. Limit of liability
Our total liability is limited to the fees you paid in the last month before the claim, and we are not liable for indirect loss or lost profit. This does not limit what the law does not allow to be limited.
12. Governing law
This agreement is governed by the laws of the Emirate of Dubai and the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute.