Refund policy

Full refund within 72 hours

If you ask for a refund within 72 hours of the full report being delivered to you, we refund the full amount (199199 SAR or AED, depending on your country) to the original payment method within 5–7 business days.

How to ask for a refund

• Send your request by email to support@maskuptech.com or on WhatsApp from the email or number registered on your order, within 72 hours of delivery.
• Mention the store name and the order number.
• You do not need to give a reason. We ask one optional question about what you thought of the report, and it does not affect the refund.
• We confirm we received the request and return the money within 5–7 business days.

Conditions

• One refund per store.
• No refund once the price of the report has been credited to a Growth plan subscription.
• The 72 hours start from the moment the “report ready” email arrives.

What the refund does not cover

The monthly Growth plan can be cancelled at any time from your dashboard, and the current month is not refunded once work on it has started.